Shopping Policy

Order Processing

• After you place an order and complete the payment, we will confirm your order information within 24 hours. You will receive an order confirmation email with details including order number, product information, and payment amount.
• We will process your order within 1-3 business days after payment confirmation. If the product is out of stock temporarily, we will contact you via email or the contact information you provided to inform you of the expected restock time or offer alternative solutions.
• You can check your order status at any time through your account on the website, including payment status, shipping status, and delivery progress.

Shipping & Delivery

• Free shipping is available for all products worldwide, with no minimum order requirement. No additional shipping fees will be charged to customers.
• All orders will be shipped within 1-3 business days after payment confirmation. The estimated delivery time is 6-12 business days from the date of shipment, which may be affected by local logistics, holidays or other unforeseen factors.
• Once the order is shipped, we will send a shipping confirmation email to you, including the tracking number and logistics query link, so you can track the delivery status in real time.

Customs & Duties

• We bear all relevant customs duties, taxes and other related fees for international shipments. Customers do not need to pay any additional fees related to shipping, customs clearance or taxes.
• In rare cases, if you are required to pay local customs fees due to special local policies, please contact our customer service team immediately, and we will resolve the issue for you in a timely manner.

Returns & Refunds

• We offer a 60-day return policy for all products. You can apply for a return within 60 days of receiving the product, provided that the product is in its original condition (unused, unopened, with original packaging and all accessories intact).
• To apply for a return, please visit the "Contact Us" page to contact our customer service team and provide your order number and reason for return. Our team will guide you through the return process and provide a return address.
• Return shipping costs are borne by us; customers do not need to bear any additional costs for returns. Please keep the return tracking number for future reference.
• After we receive and inspect the returned product and confirm it meets the return conditions, the refund will be processed within 5-10 business days. The refund will be issued in the original payment currency (USD) and returned to your original payment method.
• Products that are damaged, used, or missing accessories due to customer reasons will not be eligible for return or refund.

Payment & Currency

• The unified currency used on the website is US Dollars (USD). All product prices, payment amounts and refunds are displayed and settled in USD.
• We support various secure payment methods commonly used in the US. No additional currency conversion fees or hidden fees will be charged to customers.
• If the payment is not successfully processed due to network issues or other reasons, please check your payment information and try again, or contact our customer service team for assistance.

Product Information

• We strive to provide accurate and detailed product information, including product features, specifications, sizes, and usage instructions. However, slight differences may exist between the actual product and the pictures due to shooting angles, lighting, and display equipment.
• If you have any questions about product information before purchasing, please contact our customer service team for clarification to avoid misunderstandings.

Contact Us

• For any questions, concerns, or support needs related to shopping (including order, shipping, return, refund, etc.), please visit the "Contact Us" page on the website to get in touch with our customer service team.
• Our customer service team will respond to your inquiries in a timely manner and provide professional assistance to resolve your issues.